Streamlining Support: The Power of Freshdesk for Fitfactory users.

October 17, 2023

Tom Barnes

In the fast-paced manufacturing landscape every minute counts, so having a seamless and efficient support system in place is crucial. At Fitfactory Technology, we understand the importance of providing fast acting support to our partners who rely on our MRP system to keep their operations running smoothly. That's why we are excited to introduce our new Freshdesk support system, which aims to restructure the way you receive and manage support.

Effortless Ticket Creation

One of the standout features of our new Freshdesk support system is its user-friendly interface, which makes creating support tickets a breeze. When you encounter an issue or require assistance, you can now submit your support requests quickly and effortlessly. Simply follow through to our submission portal, and your support request will be logged with our support team.

Priority Assignment for Urgency

Using the new ticketing system enables Freshdesk to prioritise your tickets more efficiently. Critical issues are given the attention they deserve, resulting in quicker resolutions and minimising any disruption to your workflow.

Access to Valuable Information

Freshdesk empowers you with the information you need when you need it. You can easily access previously resolved tickets for your company, allowing you to refer to past solutions. This knowledge sharing will help you resolve similar issues independently, promoting more confident usage of the Fitfactory suite across your team. Additionally, our new knowledge base is available with information and solutions to assist you further.

Ticket Handling

Once you create a ticket on Freshdesk, the system takes over, automatically generating a unique ticket ID and recording your request. You'll also receive email notifications containing the ticket ID and our Service Level Agreements (SLAs), keeping you informed about the progress of your ticket throughout its lifecycle.

Technician Assignment

Freshdesk ensures that your ticket is assigned to the most relevant technician, based on their expertise. This means your issue is handled by someone who understands the intricacies of the problem, expediting the resolution process.

Continuous Monitoring and Improvement

Freshdesk also benefits Fitfactory staff by providing the ability to create reports to monitor the performance of our technical team. This feature ensures that the support services we provide to you are of the highest quality. With continuous monitoring and improvement efforts, we guarantee that your technical needs are met effectively and that our support is always up to your standards.

Freshdesk is set to transform the support experience, from easy ticket creation and priority assignment to access to resolved tickets and automated notifications, Freshdesk streamlines the support process, ensuring your issues are handled promptly and efficiently. At Fitfactory Technology, we're committed to delivering the best support possible, and Freshdesk is another step in that direction. Your success is our priority, and Freshdesk is here to help you achieve it.

Copyright © 2024 Fitfactory Technology Ltd.