Build strong customer relationships, easily

CRM Software for Manufacturing

Build strong relationships with your customers and nurture relationships from prospecting through to purchase, repeat orders and future engagements. All from one simple to use CRM.

REQUEST A DEMO

A complete view of your customers

  • Maintain full contact details for each customer
  • Full log of previous engagements with each customer
  • Order history, including what they bought, when, and how many
  • Understand the products they buy, how much they spend with you, and all previous conversations

Complete customer care

parallax dots IMac Image

Streamline opportunity management

  • Define custom sales process to manage your opportunities
  • Easily add new companies and assign them to sales teams to begin engaging
  • Assign opportunities to team members and give accountability
  • Easily log and manage customer information
  • Attach documents and images for full detail and compliance
  • Track opportunities due to close soon
  • Gain visibility of your live opportunities to use for financial forecasting

Empower your teams to deliver excellent customer service

Sales teams

Sales teams can own relationships and nurture prospects through to conversion

Account Management

Monitor every interaction so account managers are always aware of the latest developments in each account

Support

Allocate support cases to own customer issues through to resolution

Management

Monitor performance by teams or individuals, and set-up KPIs to ensure continuous improvement

Available when you need it

Whether you’re visiting a customer, or working remotely, you can access the customer information you need, when you need it.

 

Remote working efficiently

Whether your teams work in different offices, or work from home, they can access the tools they need to be most effective

Capture customer updates on-site

Take your CRM with you to customers to ensure you can update their information in real-time as you find out more

Informed customer visits

Ensure your sales & customer success teams always have the latest customer information and work order status to hand.

Intelligence at the heart of customer management

Easily create standard reports and charts to monitor key performance metrics and drive success.

  • The deals you expect to close in the coming days, weeks and months
  • Your sales performance over-time
  • Live pipeline by sales person
  • No. of weekly support cases
  • Average time to resolve support cases
  • Weekly team & individual activities

CRM

Improve customer relationships effortlessly

£16/User/Month

  • Customer Management
  • Contact Management
  • Opportunity Management
  • Pipeline Management
  • Custom Opportunity Pipeline
  • Lead Scoring
  • Product Pricing
  • Activity Management
  • Account Owners
  • Contract Management
  • Support Case Management
  • Mobile CRM
  • Team Management
  • Personalised To-Do Lists
  • Personalised Dashboard
  • Advanced Analytics
  • Drag & Drop Report Builder
  • Custom Fields
  • User Permissions
  • Secure Hosting
Choose this plan

Start your transformation with Fitfactory

"*" indicates required fields

Mailing List

FAQs

Most frequent questions and answers

Remote working efficiently

Remote working efficiently

Available when you need it

Whether you’re visiting a customer, or working remotely, you can access the customer information you need, when you need it.

Copyright © 2022 Fitfactory Technology Ltd.