Marste Engineering knew that their manual system using spreadsheets was not scalable. With previous experience of Fitfactory, the decision to adopt their system would allow for faster, more accurate quotes and enabled them to deliver their well renowned first class service.
Marste Engineering Ltd, founded in 2008, provides precision engineering services for customers that operate within the Oil & Gas, Medical and Marine markets as well as special purpose machinery requirements. Based in Winchester the company currently employs 4 people.
The company prides itself on delivering on projects to the most exacting standards used in some of the most hostile locations on earth.
They have an approximate turnover of over £700k per annum.
Like a lot of other companies within the precision engineering sector, Marste ran all of their process management using a basic manual system linked to an Excel spreadsheet.
Steve Randall, Managing Director was aware of what Fitfactory could offer Marste in terms of improved systems as he had first-hand experience of the software’s capabilities when he was working for another company. The decision for him therefore was very simple, just contact Fitfactory and move forward with their first class solutions.
Implementing the System
Steve was extremely pleased with the whole implementation phase for the new system. He said, “I could not fault the installation process. The Fitfactory engineer worked closely with me throughout this stage. In addition their training is first class and there are always ongoing refresher courses available.”
Steve added his appreciation of the the “go-live” process – “Excellent, supportive and very helpful. So good to have immediate response to your questions. Overall great service.”
Impact on Business
Steve further commented on the impact on their business, “The deployment of Fitfactory’s software has delivered an incredible improvement in the speed and flexibility of our operation. It has streamlined everything we do and in particular enables us to deliver fast, accurate quotes for our customers. The system has delivered first class service as well as being a really good company to work with.”